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FAQ

GENERAL QUESTIONS
1. Do you have a physical store for us to see the products?
Gosh that would be so nice! Imagine a little boutique with all our goodies! But unfortunately we don't :( We work from home in our little studio which is also called a tiny little garage :)

2. How fast can you ship?
Please refer to our shipping page for shipping details to your country.

3. Do you offer refunds and/or exchanges?
Please refer to our details page. 


RIBBON QUESTIONS
1. What length of ribbon is suitable for one bouquet?
The length of ribbon depends on how long you want your ribbon trailing. For small bouquets, we recommend 1 metre (1.09yards). For bigger bouquets, we suggest going with 1 - 3 metres (1.09yards - 3.2yards) depending on how many times you want the ribbon to wrap around the stems and how long you'd want it trailing, and also if you want a bow at the top. 
NOTE: We are working on some helpful picture samples coming soon.

2. Can you put your ribbons through a washing machine.
Our ribbons are washable and re-usable however they will continue to fray after much handling and multiple use - which is as equally gorgeous! We recommend cold wash by hand or machine (if through a machine it will fray more) and hung to dry and/or iron if you prefer this look. The colour will also fade slightly over time. 
Ribbons should be stored in a shaded area as direct sunlight will increase the speed at which the colour fades.


3. Do you do custom orders?
We do occasionally depending on the job and how busy we are. Please email us with your request and hopefully we can help. Please note, depending on the job there will be a custom order charge. 



PAPER QUESTIONS

1. Is your paper suitable for printing on?
Yes, all of our stock is suitable for printing as long as you have an INKJET printer (not laser), and it accepts the paper weight you are looking to purchase. Most printers accept up to 150gsm (which is fine for most of our stock). We do offer printing services though so please email us for a quote. Printing prices vary depending on the job.

2. Do you know of any commercial printers who accept your paper?
No, unfortunately we don't. We find that most commercial printing companies don't accept paper they haven't sourced, which is why we offer printing services ourselves. If you find one do let us know :)

3. Is your paper suitable for letterpress?
Our paper stock varies in weight from 100gsm to 250gsm. 250gsm is better for letterpress however we've had our 150gsm paper also used for letterpress. We wouldn't recommend anything lower than 150gsm so please check the weight of the paper you're purchasing which we always state in our product descriptions.

4. Is your paper suitable for Calligraphy?
Most of our paper is, however sometimes we have batches which are more fibrous and textured which we wouldn't recommend for calligraphy as there will be a bit of bleeding. You will find these details in our product description so please read before purchasing.

5. Do you offer wholesale rates?
At this stage, we are not offering wholesale on our paper. Only our ribbons. We are working on this though so look out for our announcement via our fortnightly newsletter and Instagram.

6. Do you do custom orders?
We do depending on the job and how busy we are. Please email us with your request and hopefully we can help. Please note, depending on the job there will be a custom order charge. 

7. Do you do wedding invitation design?
We don't, however we are working on a 'vendors we recommend' page where you will find stationers, calligraphers, florists, stylists and photographers who have used our products. But please email us in the meantime if you need recommendations.